At LULU, our jewelry is designed, developed, and handcrafted in a variety of beautiful, skin-friendly materials. The base of our designs is either 925 sterling silver or high-quality brass and surgical steel. Depending on the base metal, we use platings of fine silver, sterling silver, 18K gold, or IP. Each piece is always finished with an e-coating to provide extra protection for the plated surfaces.

All of our enamel jewelry is hand-painted, giving each piece a unique, artisanal expression. Small irregularities may occur – this is the charm of handmade work.

You’ll also find freshwater pearls, hand-painted beads, natural stones, imitation stones and pearls, as well as crystals in our selection. On each product page, you can read which materials have been used for the piece you’re interested in. LULU Copenhagen works closely with the Danish Assay Office, Force Technology, which conducts regular inspections. These can be looked up under the name LULU, ensuring quality and skin-friendly materials. All LULU Copenhagen jewelry is nickel-free and/or hypoallergenic and complies with international quality standards.

When used correctly, your jewelry can last for years – some even for life. However, please note that jewelry, like knitwear, shoes, or bags, will naturally show wear over time and requires careful handling. The lifetime of your jewelry, especially its surface, depends on how it is used and stored. Wear on surfaces and solderings is normal and not a reason for a claim. If you suspect a manufacturing defect, please contact our customer service, provide your order number, and attach a photo. Manufacturing defects typically appear shortly after purchase, unlike normal wear.

It’s unfortunately not possible to predict how long a plating will last, as it depends on many factors – such as your skin’s pH level, exposure to chemicals, perfume, hairspray, soap, grease, high temperatures, sunlight, sweat, and general use. Illness or medications can also strongly affect the surface of metals.

Many of our pieces can be repaired or replated by your local jeweler. We also carry extra durable jewelry in our collection – we encourage you to explore our stainless steel pieces with gold plating.

We recommend removing your rings when working with hard objects or lifting heavy items to avoid scratches and bending of the metal.

Take off your jewelry when showering, swimming, washing your hands, or applying lotion and other products to prolong the beauty of the surface.

Keeping your jewelry clean is important to prevent the surface from fading or becoming damaged. Use a soft cloth with a drop of water to gently wipe away dirt and grease regularly. If your ear piercings are irritated and secreting, make sure to wipe the post of your earring – otherwise, it will oxidize quickly. Oxidation is completely natural and not harmful – metal is “alive” and will always react with its surroundings.

We recommend silver polish for sterling silver products. For gold-plated items, use extreme caution – test first with just a small drop, rinse off immediately, and avoid prolonged exposure.

Always remove jewelry before cleaning. Chlorine and other chemicals are highly damaging to jewelry. We strongly recommend putting on your jewelry last – after lotion, perfume, and makeup. This simple routine significantly extends the life of the surface.

Remove your jewelry when exercising, as sweat shortens the life of the surface. We also recommend taking jewelry off before sleeping, as the body releases toxins overnight and jewelry can bend or break while you sleep.

Avoid storing your jewelry in direct sunlight or humid areas such as the bathroom. If your silver ring or gold earring has darkened due to oxidation, try rubbing it with your finger – your skin’s pH often works like a natural cleaner. Otherwise, carefully use a soft cloth with a bit of cleaner.

When not in use, store your jewelry in a sealed bag inside the jewelry box – away from sunlight, oxygen, and moisture.

Oxidation is a completely natural process – both during wear and storage. Sunlight, oxygen, moisture, sweat, chemicals, and your skin’s pH all contribute. The surface stays at its best if cleaned regularly.

Note that earring posts may discolor from dirt, secretion, or blood – this is completely normal and not a reason for complaint. Earrings are safe to wear regardless. We recommend not sleeping with earrings on and wiping posts regularly.

It’s natural for ear piercings to react occasionally. A new piercing typically takes at least a year to fully heal, sometimes longer. Irritation can occur due to illness, frequent changes, heavy earrings, or thicker posts. During illness, we suggest changing pillowcases often. A good tip is to pull the backing slightly away from the ear to allow airflow. A small hoop earring can help during sensitive periods. Wash the earlobe with mild soap and warm water twice daily if irritation occurs, and dry with clean paper or a towel.

Some people are unfortunately allergic to certain metals. While we use only the most skin-friendly metals, some may still react to copper, silver, or gold.

You’re always welcome to contact us at support@lulucopenhagen.com if you have questions or need advice. At LULU, we love earrings – our ears deserve proper care so we can adorn them for life.

We use high-quality metals, often soft, and all our pieces are handmade. Therefore, small irregularities may occur. For example, an earring post may be slightly bent after soldering – this can easily be adjusted with your fingers. Minor imperfections should not affect function or appearance when worn.

Do not wear your jewelry if you notice a defect in the clasp, chain, size, or similar, as we do not replace lost jewelry. Always inspect your jewelry before wearing it.

Our jewelry is produced in collaboration with a Danish production consultant at a workshop outside Hong Kong, China.

Our displays are produced locally in Denmark.

Necklaces and bracelet chains are very delicate and cannot withstand pulling. If a chain snags and breaks, it cannot be replaced. Always wear chains with care. Put jewelry on last – after clothing, perfume, and makeup – and take it off first when undressing.

If your chain gets knotted, here’s a great trick: lay it flat and use two needles to gently loosen the knot. Search YouTube for “How to untangle a necklace” for helpful tutorials.

Spring clasps on necklaces and bracelets should be “trained” regularly: press the pin down and release about 10 times to keep it working smoothly. This is especially important for plated clasps, as the e-coating can make them a little stiff.

Adjust tension occasionally by squeezing or spreading the two loops with your fingers. This restores the grip on the earring post.

Click hoop posts may sometimes need adjusting to restore the “click.” Gently bend the post upward, a half millimeter at a time, until the click is secure again.

Shipping times depends on your choice of carrier. We handle your order following the Danish public holidays and the exact handling times are subject to payment clearance and stock availability, but we ship from the warehouse every business day. In certain periods this time span may expand.

We ship all our packages with each countries local Postal services or UPS with a tracking ID that you will receive together with your order confirmation email.

There might occur a few exceptions both inside and outside of Europe where a local postal service doesn’t provide you with a tracking ID.

We ship your new fine jewelry inside one of our jewelry boxes carefully placed inside a secured envelope or a hard cardboard box securely wrapped and clearly displayed with recipient and other necessary delivery information. A Return Document can also be located inside the parcel.

Please read about shipping rates on the Shipping page.

We ship to lots of countries. You can find the entire shipping list at the check-out.

Please remember that the prices on the website is including Danish taxes due to the European One Stop Shop regulation. To get a refund of your taxes in a non-EU country, you will have to contact your local tax office.
Shipping fees are also including Danish tax.
Please also bear in mind that additional local taxes and customs may apply depending on which country you live in. Ask your local customs office for further information. 

Additionally, some banks and credit card companies charges an extra fee for paying online on webshops. 

LULU Copenhagen can not be held responsible for any of these additional fees.

The LULU Copenhagen web shop accepts most credit cards including VISA, MasterCard, Maestro and many others.

In some countries we also accept Klarna (In the following countries: Austria, Belgium, Finland, France, Italy, Netherlands and Spain), Ideal, Bancontact, Google Pay, Apple Pay and Paypal.

To make everything as quick and effective as possible most of our processes are automated. Unfortunately, this also means that you are not able to make changes to your order after it have been placed, but you can return your jewelry and get a full refund (except shipping costs, local taxes, customs and additional local bank and credit card company fees). Please read more about Returns on the page Returns.

Please contact LULU Copenhagen at support@lulucopenhagen.com or at fill out this contact form right away if you receive a damaged or incorrect item.

Please read and follow the instructions on the Returns page.

SEKO Logistics
Att: LULU Copenhagen Return
Engager 10
2605 Brøndby
Denmark

Please notice that this is NOT a shop, it is an office and you cannot return goods in person.

Your returns will be processed within 7-14 business days from the time we receive the parcel and inspect the state of the jewelry and packaging. Once we have received the item and rated the condition we will refund the payment via reversed transfer. By Danish law we are obliged to do so within 14 days after we receive and inspect the condition of the returned item. If the jewelry returned is not in a perfect condition, and part of the money are not to be refunded, the maximum of 14 days for the reversed transfer begins from the day when the reduced refund are decided and has been communicated to the customer by email. Please expect 3-5 business days for the return credit to appear on your account from the date your return is processed. For some banks this can take even longer.

Please read the full return policy on the Returns page.

If you want to exchange your new jewelry for something else, please return the items as described above and place a new order in the online store.

We are committed to privacy rights for all our customers and visitors. We also focus on this as an important issue when using third party vendors.

Please read more about the way we handle and respect your data in the Privacy Policy and in our Cookie Policy.

You can contact LULU Copenhagen at all times by writing an email to support@lulucopenhagen.com.

We will respond to you as soon as possible during normal Danish business day hours.

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