About shipping
Shipping information
On the list below you can see all the countries that we ship goods to.
Due to local Tax, VAT and different shipping fees, the prices and shipping options vary from country to country.
Handling
We aim to ship your order within 1-2 counting business days following Danish public holidays.
This is subject to payment clearance and stock availability.
We reserve the right to correct any errors, inaccuracies or omissions on the shipment details.
Order confirmation & tracking
Order confirmation
You will receive an order confirmation immediately after purchase to the email address you provided during checkout. Please contact us if you do not find it in your inbox or spam folder. For your information, it is generally not possible to delete or correct an order, as we export directly to our warehouse to ensure the shortest possible delivery time.
Tracking number
It is important that you contact us if you have not received tracking within 5 business days in your inbox or spam folder.
Packages are available for pickup at the Drop Point for a limited number of days, and unfortunately we do not pay for a new shipment if the parcel isn't collected. When you contact us, we have the opportunity to help you before it's too late.
Shipping from Denmark
Please note that we are shipping from Denmark to your destination. If you need to return a jewelry, you will have to ship it back to Denmark.
Please read the Returns page for detailed info on how to return.
Choosing the best Shipping carrier
GLS Euro
We provide the GLS Euro service to as many EU countries as possible. This is a great service with a great parcel tracking option.
Handling 1-3 business days.
Shipping 1-2 business days.
Local Postal services
PostNord is the Danish National Postal Service. They work with postal services and carriers all across the world and by choosing this shipping option, you will receive your parcel with your local postal service carrier.
Local postal services, expected shipping times:
Within the EU: 3-8 business days.
UPS
If choosing UPS as shipping option, please bear in mind that the shipping destination determines which shipping options are available. This means that it is not always possible to choose a Drop Point Delivery.
Depending on your destination you can expect UPS to be faster compared to the local postal service.
Please contact customer service if you have further questions.
EU countries
Austria
GLS ShopDelivery - Orders from 35€ = Free Delivery
GLS ShopDelivery - Orders below 35€ = 3€
GLS PrivateDelivery = 6€
GLS BusinessDelivery = 6€
Handling: 1-3 business days
Expected shipping time: 1-2 business days.
UPS Standard Drop Point = 42€
UPS Standard Home Delivery = 50€
Expected shipping time: 2-4 business days.
Unser Impressum finden Sie hier.
Belgium
GLS ShopDelivery - Orders from 35€ = Free Delivery
GLS ShopDelivery - Orders below 35€ = 3€
GLS PrivateDelivery = 6€
GLS BusinessDelivery = 6€
Handling: 1-3 business days
Expected shipping time: 1-2 business days.
UPS Standard Drop Point = 20€
UPS Standard Home Delivery = 25€
Expected shipping time: 2-4 business days.
Denmark
For shipping to Denmark, please shop in DKK at lulucopenhagen.dk
Finland
Posti Group - Orders from 69€ = Free Delivery
Posti Group - Orders below 69€ = 6€
Expected shipping time: 3-8 business days.
GLS ShopDelivery 6€
UPS Standard Drop Point = 25€
UPS Standard Home Delivery = 35€
Expected shipping time: 2-4 business days.
France
GLS ShopDelivery - Orders from 35€ = Free Delivery
GLS ShopDelivery - Orders below 35€ = 4€
GLS PrivateDelivery = 8€
GLS BusinessDelivery = 8€
Handling: 1-3 business days
Expected shipping time: 1-2 business days.
UPS Standard Drop Point = 25€
UPS Standard Home Delivery = 35€
Expected shipping time: 2-4 business days.
Germany
For shipping to Germany, please shop in EUR at lulucopenhagen.de
Greece
Hellenic Post - Orders from 69€ = Free Delivery
Hellenic Post - Orders below 69€ = 6€
Expected shipping time: 3-8 business days.
GLS ShopDelivery 6€
Ireland
An Post - Orders from 69€ = Free Delivery
An Post - Orders below 69€ = 6€
Expected shipping time: 3-8 business days.
UPS Standard Drop Point = 30€
UPS Standard Home Delivery = 40€
Expected shipping time: 2-4 business days.
Italy
GLS ShopDelivery - Orders from 35€ = Free Delivery
GLS ShopDelivery - Orders below 35€ = 4€
GLS PrivateDelivery = 8€
GLS BusinessDelivery = 8€
UPS Standard Drop Point = 45€
UPS Standard Home Delivery = 50€
Expected shipping time: 2-4 business days.
Luxembourg
GLS ShopDelivery - Orders from 35€ = Free Delivery
GLS ShopDelivery - Orders below 35€ = 3€
GLS PrivateDelivery = 6€
GLS BusinessDelivery = 6€
UPS Standard Drop Point = 35€
UPS Standard Home Delivery = 40€
Expected shipping time: 2-4 business days.
Netherlands
GLS ShopDelivery - Orders from 35€ = Free Delivery
GLS ShopDelivery - Orders below 35€ = 3€
GLS PrivateDelivery = 6€
GLS BusinessDelivery = 6€
UPS Standard Drop Point = 20€
UPS Standard Home Delivery = 25€
Expected shipping time: 2-4 business days.
Poland
GLS ShopDelivery - Orders from 69€ = Free Delivery
GLS ShopDelivery - Orders below 69€ = 6€
GLS PrivateDelivery = 12€
GLS BusinessDelivery = 12€
Expected shipping time: 1-3 business days.
Poczta Polska - Orders from 69€ = Free Delivery
Poczta Polska - Orders below 69€ = 6€
Expected shipping time: 3-8 business days.
UPS Standard Drop Point = 35€
UPS Standard Home Delivery = 45€
Expected shipping time: 2-4 business days.
Portugal
CTT - Orders from 69€ = Free Delivery
CTT - Orders below 69€ = 6€
Expected shipping time: 3-8 business days.
GLS ShopDelivery = 6€
GLS PrivateDelivery = 12€
GLS BusinessDelivery = 12€
Expected shipping time: 1-3 business days.
UPS Standard Drop Point = 45€
UPS Standard Home Delivery = 50€
Expected shipping time: 2-4 business days.
Spain
GLS ShopDelivery - Orders from 35€ = Free Delivery
GLS ShopDelivery - Orders below 35€ = 4€
GLS PrivateDelivery = 8€
GLS BusinessDelivery = 8€
UPS Standard Drop Point = 45€
UPS Standard Home Delivery = 50€
Expected shipping time: 2-4 business days.
Sweden
For shipping to Sweden, please shop in SEK at lulucopenhagen.se
Countries outside the EU
We ship to selected countries outside the EU.
Please remember that the prices on the website is including Danish taxes due to the European One Stop Shop regulation. To get a refund of your taxes in a non-EU country, you will have to contact your local tax office.
Shipping fees are also including Danish tax.
Expected shipping times outside EU: 5-20 business days.
Faroe Islands
Posta = 10€
UPS Express Saver = 199€
Greenland
Postnord = 20€
UPS Express Saver = 199€
Iceland
Pósturinn = 6€
UPS Express Saver = 45€
Switzerland
Swiss Post = 8€
UPS Express Saver = 35€
United Kingdom
For shipping to UK, please shop in GBP at lulucopenhagen.co.uk
Can I track the status of my order?
We ship all of our packages with a tracking ID that you will receive together with your order confirmation email. There can be local issues in some countries or regions where tracking IDs can't be issued.
Any questions?
If you have any questions regarding shipping, please do not hesitate to get in contact with us.