About shipping
General Shipping Information
On the list below you will find all the countries to where we ship parcels.
Due to local Tax, VAT and different shipping fees, the prices and shipping options vary from country to country.
The expected shipping times are following Danish public holidays and are subject to payment clearance and stock availability.
We reserve the right to correct any errors, inaccuracies or omissions on the shipment details.
Order confirmation & tracking
Order confirmation
You will receive an order confirmation immediately after purchase to the email address you provided during checkout. Please contact us if you do not find it in your inbox or spam folder. For your information, it is generally not possible to delete or correct an order, as we export directly to our warehouse to ensure the shortest possible delivery time.
Tracking number
It is important that you contact us if you have not received tracking information after the last expected day of shipping. You will find the expected shipping times on the list below.
Packages are available for pickup at the Drop Point for a limited number of days, and unfortunately we do not pay for a new shipment if the parcel isn't collected. When you contact us, we have the opportunity to help you before it's too late.
Shipping from Denmark
Please note that we are shipping from Denmark to your destination. If you need to return a jewelry, you will have to ship it back to Denmark.
Please read the Returns page for detailed info on how to return.
Choosing the best Shipping carrier
GLS Euro Connect
We provide the GLS Euro Connect service to as many EU countries as possible.
As we ship in bulk from Denmark 3 times a week, your parcel will get its tracking number when it arrives at a European hub. So even if you don't receive a notification that your package is on its way or a tracking number where you can track it, it is already on its way and you will receive a notification when it is sent out for local delivery.
You do not need to contact GLS or LULU if you do not receive tracking information within the first 3-5 business days.
Expected shipping times:
Transit: 3-5 business days
Local delivery: 2-4 business days
Total shipping: 5-9 business days.
Local Postal services
PostNord is the Danish National Postal Service. They work with postal services and carriers all across the world and by choosing this shipping option, your parcel will be shipped with PostNord, but delivered by your local Postal Service.
Local postal services, expected shipping times:
Within the EU: 3-8 business days.
UPS
If choosing UPS as shipping option, please bear in mind that the shipping destination determines which shipping options are available. This means that it is not always possible to choose a Drop Point Delivery.
Depending on your destination you can expect UPS to be faster compared to the local postal services.
EU countries
Austria
GLS Euro Home (5-9 business days) = Free Delivery
GLS Euro Shop (5-9 business days) = 3€
GLS Euro Business (Only with a valid business address) (5-9 business days) = 6€
UPS Express Access Point (1-2 business days) = 29€
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Belgium
GLS Euro Home (5-9 business days) = Free Delivery
GLS Euro Shop (5-9 business days) = 3€
GLS Euro Business (Only with a valid business address) (5-9 business days) = 6€
UPS Standard Access Point (2-3 business days) = 15€
UPS Standard Home Delivery (2-3 business days) = 25€
Denmark
For shipping to Denmark, please shop in DKK at lulucopenhagen.dk
Finland
Posti Group (3-8 business days) - Orders from 69€ = Free Delivery
Posti Group (3-8 business days) - Orders below 69€ = 6€
GLS Euro Home (5-9 business days) = 6€
UPS Standard Access Point (2-3 business days) = 25€
UPS Standard Home Delivery (2-3 business days) = 35€
France
GLS Euro Home (5-9 business days) - Orders from 35€ = Free Delivery
GLS Euro Home (5-9 business days) - Orders below 35€ = 4€
GLS Euro Business (Only with a valid business address) (5-9 business days) = 8€
UPS Standard Access Point (2-3 business days) = 19€
Germany
For shipping to Germany, please shop in EUR at lulucopenhagen.de
Greece
Hellenic Post (3-8 business days) - Orders from 69€ = Free Delivery
Hellenic Post (3-8 business days) - Orders below 69€ = 6€
GLS Euro Home (5-9 business days) = 6€
Ireland
An Post (3-8 business days) - Orders from 69€ = Free Delivery
An Post (3-8 business days) - Orders below 69€ = 6€
UPS Standard Access Point (2-3 business days) = 30€
UPS Standard Home Delivery (2-3 business days) = 40€
Italy
GLS Euro Home (5-9 business days) - Orders from 35€ = Free Delivery
GLS Euro Home (5-9 business days) - Orders below 35€ = 4€
GLS Euro Business (Only with a valid business address) (5-9 business days) = 8€
UPS Standard Access Point (2-3 business days) = 45€
UPS Standard Home Delivery (2-3 business days) = 50€
Luxembourg
GLS Euro Home (5-9 business days) = Free Delivery
GLS Euro Shop (5-9 business days) = 3€
GLS Euro Business (Only with a valid business address) (5-9 business days) = 6€
UPS Express Access Point (1-2 business days) = 29€
Netherlands
GLS Euro Home (5-9 business days) = Free Delivery
GLS Euro Shop (5-9 business days) = 3€
GLS Euro Business (Only with a valid business address) (5-9 business days) = 6€
UPS Standard Access Point (2-3 business days) = 15€
UPS Standard Home Delivery (2-3 business days) = 25€
Poland
GLS Euro Home (5-9 business days) - Orders from 69€ = Free Delivery
GLS Euro Home (5-9 business days) - Orders below 69€ = 6€
GLS Euro Business (Only with a valid business address) (5-9 business days) = 12€
UPS Express Access Point (1-2 business days) = 29€
Portugal
GLS Euro Home (5-9 business days) - Orders from 69€ = Free Delivery
GLS Euro Home (5-9 business days) - Orders below 69€ = 6€
GLS Euro Shop (5-9 business days) = 12€
GLS Euro Business (Only with a valid business address) (5-9 business days) = 12€
UPS Express Access Point (1-2 business days) = 29€
Spain
GLS Euro Home (5-9 business days) - Orders from 35€ = Free Delivery
GLS Euro Home (5-9 business days) - Orders below 35€ = 4€
GLS Euro Shop (5-9 business days) = 8€
GLS Euro Business (Only with a valid business address) (5-9 business days) = 8€
UPS Express Access Point (1-2 business days) = 45€
Sweden
For shipping to Sweden, please shop in SEK at lulucopenhagen.se
Countries outside the EU
We ship to selected countries outside the EU.
Please remember that the prices on the website is including Danish taxes due to the European One Stop Shop regulation. To get a refund of your taxes in a non-EU country, you will have to contact your local tax office.
Shipping fees are also including Danish tax.
Expected shipping times outside EU: 5-20 business days.
Faroe Islands
Posta = 10€
UPS Express Saver = 199€
Greenland
Postnord = 20€
UPS Express Saver = 199€
Iceland
Pósturinn - Orders from 99€ = Free Delivery
Pósturinn - Orders below 99€ = 6€
UPS Express Saver = 45€
Switzerland
Swiss Post = 8€
UPS Express Saver = 29€
United Kingdom
For shipping to UK, please shop in GBP at lulucopenhagen.co.uk
Any questions?
If you have any questions regarding shipping, please do not hesitate to get in contact with us.